Terms of Service
Last Updated: October 2026
Welcome to Thonus North Plumbing, Heating & Air Conditioning. These Terms of Service (“Agreement”) govern your use of our website, online scheduling tools, and all on-site plumbing, heating, and air conditioning services provided by our company.
By accessing our website, utilizing our online booking tools, or requesting/authorizing on-site services, you agree to the terms and conditions outlined below.
1. Our Content is Ours
Everything you see on this site, including our “12-Point Inspection” process, our photos, and our written stories, is the property of Thonus North Plumbing, Heating & Air Conditioning, Inc. You are welcome to view it, but you may not copy, “scrape,” or use our content for your own commercial purposes without our written permission.
2. Information, Not Professional Advice
The content on this website is for general informational purposes. While we strive for accuracy, your specific HVAC or plumbing situation requires a professional on-site evaluation. Thonus North is not responsible for any actions taken based on the general information found on this site.
3. Booking & Estimates
When you use our online calendar or request form:
- Please provide accurate contact and address information.
- Booking a slot on the calendar is a request for service; we will confirm the final appointment details with you directly.
- Estimated prices listed on the site are subject to change based on a physical inspection of your equipment and home access.
Service Calls, Evaluations & Estimates:
- Standard service calls and diagnostic estimate visits are subject to an On-Site Evaluation & 1st Hour Labor Fee of $295, unless a different flat rate or fee waiver is explicitly confirmed in writing prior to booking. This fee covers technician dispatch, travel, diagnostic assessment, and up to the first 1 hour of on-site labor.
- No work or additional charges beyond the initial fee will be performed without your prior authorization and approval of an updated quote. The evaluation fee is due at the time of service, and payment for any additionally approved work is due upon job completion.
4. Links to Other Sites
Our site may link to helpful resources like Mass Save®. We don’t control those external websites and aren’t responsible for their content or how they handle your information.
5. Updates to These Terms
As our business grows, we might update these terms. Any changes will be posted right here on this page.
6. Contact Us
For any questions regarding these terms, please contact us:
- Phone: 508-430-1150
- Email: michael.grillo@thonusnorth.com
